Last updated: 25 October 2026
Every Gear Edge case is printed to order for the exact phone model you choose, then shipped to you. This page explains how long that takes and what it costs.
Production time
Your case is printed after you order. Production usually takes 2–5 business days before your order ships. During peak periods (such as November and December) it can take a little longer.
Shipping time and cost
Shipping cost and the estimated delivery date for your address are shown at checkout, before you pay. Delivery time depends on your location and the shipping method. Once your order ships, we email you a tracking number, and you can also check it on our order tracking page.
Where we ship
We ship internationally. Our phone cases currently cannot be shipped to South Korea, Hong Kong, Taiwan, Japan and Singapore. If your address is in one of these places, checkout will not be able to complete the order.
Customs, duties and taxes
Prices are shown in US dollars and do not include import duties or local taxes. Depending on your country and where your order ships from, customs or your carrier may charge import duties, VAT or handling fees on delivery. These charges are the responsibility of the customer.
Address problems and lost parcels
Please check your address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we can reship it once you confirm the correct address; the reshipping cost is paid by the customer. If tracking shows no movement for an unusually long time, contact us and we will investigate with the carrier and, if the parcel is lost, send a replacement or refund.
Questions
Contact us any time through our contact page or at support@gearedge.shop.