Last updated: 25 October 2026
Because every Gear Edge case is printed to order for your phone model, we can’t restock returned items. Here is what we do if something isn’t right.
Damaged, faulty or wrong items
If your case arrives damaged, has a printing fault, or is not the model or design you ordered, contact us within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or give you a full refund, whichever you prefer. You don’t need to send the faulty item back unless we ask you to.
Changed your mind
If you live in the European Union, the United Kingdom or another country that gives you a legal right to cancel an online order, you can cancel within 14 days of receiving your order without giving a reason. Tell us within that time through our contact page, then send the case back unused and in its original condition within 14 days. We refund the price of the item and the standard shipping you paid within 14 days of receiving it back. Return shipping costs are paid by you. We will send you the return address when you contact us.
For customers in other countries, we do not accept returns for change of mind, because every case is printed to order. Damaged, faulty or wrong items are always covered as described above.
Ordered the wrong phone model?
Please double-check your phone model before ordering: each case is made for one model only. If you ordered the wrong model, contact us as soon as possible. If your case hasn’t gone into production yet we can change the order; once it is printed, the change-of-mind terms above apply.
Cancelling an order
You can cancel for a full refund until your order goes into production, usually within a few hours of ordering. Contact us straight away.
Refunds
Refunds go back to your original payment method. Your bank or card provider may take a few business days to show the money in your account.